MACR Support

Email [email protected] with the device you're on (Settings → General → About → Model), the app version, and a short description of what happened or what you'd like to see. Screenshots help a lot. We read every email.

First, double-check the email you used to sign up — typos are the most common cause. If you signed in with Apple or Google, make sure you're using the same provider you originally chose (we don't merge accounts across providers automatically). If you still can't get in, email us with the email address you signed up with and we'll help.

You can request account and data deletion at any time:

• From inside the app: open Settings → Account → Delete account. The deletion is permanent and processes within 24 hours.
• By email: write to [email protected] from the email address tied to your account with the subject "Delete my account". We'll confirm and remove your data within 7 days, in line with Apple's App Store guideline 5.1.1(v) and standard data-protection practice.

Deletion removes your profile, history, preferences, and any content you uploaded. Anonymized aggregate metrics (e.g. total signups in a month) are retained.

Purchases happen through Apple's App Store, so your subscription, payment method, and billing history all live in your Apple ID account. To manage or cancel a subscription, open the App Store, tap your profile, then "Subscriptions". Refunds are also handled by Apple — go to reportaproblem.apple.com and select the relevant transaction. We can't issue refunds directly, but if something looks off on our side, email us and we'll help you make the case to Apple.

We only request what's needed to run a feature you actively use. iOS will always show you a system prompt before any sensitive permission (camera, microphone, location, contacts, photos, notifications). You can review and change every permission in Settings → MACR. Denying a permission disables the matching feature but never breaks the rest of the app.

See our privacy policy for the full breakdown — what we collect, what we don't, who sees it, and how to opt out.

Two quick fixes that resolve most reports: (1) make sure you're on the latest version (App Store → Updates), then (2) restart the app by force-closing it (swipe up from the bottom and flick MACR away). If the crash continues, please email us with your iOS version and what you were doing when it happened — we'll prioritize a fix.

The most helpful place is the App Store — open MACR in the App Store and scroll to "Ratings & Reviews". If something feels wrong before you leave a review, please email us first; we'd love a chance to fix it.